At Luna Jewelry, we take pride in the quality of our products. Returns must be initiated within 7 days of receiving the goods. Please note that jewellery showing signs of use or wear will not be eligible for return or replacement. Additionally, any returned jewellery must include all original packaging and tags to qualify for a return or replacement.
Customers may return a product within 7 days of delivery under the following conditions:
Damaged Product: If the item arrives damaged, customers can initiate a return.
Wrong Product Received: If the wrong product (e.g., different model, size, or variant) is received.
To help us verify and process these issues quickly, we recommend sharing an unpacking video clearly showing the sealed package and full unboxing process. This helps support your claim and speeds up resolution.
For claims related to damaged or incorrect items, we strongly recommend providing an unpacking video. This video should clearly show:
The unopened outer packaging
The unboxing process
The condition of the received product
This video serves as supporting evidence to help us verify your claim and process it efficiently.
Returns will not be accepted under the following circumstances:
Signs of Usage or Wear: Jewellery that appears used, worn, or altered will not be eligible for return or replacement.
Minor Colour Variations: Slight color differences caused by lighting or display settings are not considered defects. However, if the product significantly differs from the website description, you may still raise a return request.
Missing Packaging/Tags: Returned items must include all original tags, boxes, pouches, and packaging materials.
To initiate a return, please follow these steps:
Contact Customer Support: Reach out to us via WhatsApp or phone within 7 days of delivery. Provide your order details and reason for the return.
Submit Unpacking Video (Optional but Recommended): Share the video via our website upload form or a cloud link (Google Drive, Dropbox).
Verification and Approval: Our team will review the return request and video (if provided). If eligible, we will approve the return.
Return Shipping: Once approved, you’ll receive return instructions. Customers are responsible for return shipping costs unless the return is due to damage or incorrect product.
Refund or Replacement: After we receive and inspect the returned item, we’ll process your refund or send a replacement as per your preference.
Refunds are typically processed within 7 business days after receiving the returned product. Refunds will be credited to the original payment method used during purchase.
If you are returning a product for personal reasons (such as change of mind), return shipping fees will be borne by the buyer. We recommend using a trackable courier service to ensure safe delivery of your return.
Items purchased online cannot be returned at our retail stores, and likewise, purchases made in-store cannot be returned via our website.
For any assistance related to your return or exchange, please contact our customer support team at:
📧 Email: Demo@lunajewelry.co.in
📱 WhatsApp/Phone: + 91 9619386484
We’re here to help and ensure your shopping experience with Luna Jewelry remains delightful.
